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Safety & Privacy Guidelines

Your Safety Matters to Us

At Soulmate.lk, our goal is to provide a safe, respectful, and secure environment where you can connect with others and explore the possibility of finding a life partner.

We take reasonable steps to maintain the quality and safety of our platform. Profiles are reviewed for inappropriate or irrelevant content, and we provide reporting and abuse-prevention measures to help address concerns that may arise.

However, no online service can eliminate every risk. Your safety and privacy also depend on the choices you make. We encourage you to follow these simple guidelines and use your best judgment throughout your journey.


1. Protect Your Privacy and Anonymity

Your privacy should always come first. Take your time getting to know someone before sharing personal information.

Do

  • Remember that you are in control of how much information you share and when.

  • Take advantage of Soulmate.lk's communication features before revealing personal details.

  • Share personal information only when you feel comfortable and have built sufficient trust.

Don't

  • Do not share your full name, home address, telephone number, workplace, personal email address, or other identifying information during the early stages of communication.

  • Do not feel pressured to disclose personal information simply because someone asks for it.

  • Never share information that could compromise your personal safety or privacy.

Take your time. There is no need to rush.


2. Start Slowly and Communicate Carefully

Getting to know someone takes time. Allow the relationship to develop naturally and pay attention to how the person communicates with you.

Do

  • Consider creating a separate email account if you choose to communicate outside Soulmate.lk.

  • Look for inconsistencies or unusual behavior in what the person tells you.

  • Ask questions and take time to understand their background and intentions.

  • If you are unsure about something, consider discussing it with a trusted friend or family member.

  • Stop communicating with anyone who pressures, threatens, manipulates, or attempts to trick you into revealing personal information.

Don't

  • Do not use your regular personal or official email account when communicating with someone you do not know well.

  • Avoid email signatures containing your home address, telephone number, workplace, or other personal information.

  • Do not allow someone to rush you into a relationship or make important decisions before you are ready.


3. Request and Verify Photos

A person's profile photo can help you become more familiar with them. However, photographs alone should never be considered proof of someone's identity.

Do

  • Request a recent photograph if you feel comfortable doing so.

  • Where appropriate, ask to see more than one recent photograph.

  • Pay attention if someone repeatedly refuses to provide a reasonable photograph or gives unusual excuses.

  • Remember that photos can be edited, outdated, or may not belong to the person using the profile.

A photo can help you get to know someone, but it should not replace proper verification.


4. Be Careful When Moving to Phone or Video Calls

Speaking with someone by phone or video can help you learn more about their communication style and personality. However, protect your personal contact information.

Do

  • Consider using a secondary or prepaid phone number during the early stages.

  • Use privacy settings that prevent your personal number from being unnecessarily exposed where possible.

  • Move to phone or video communication only when you feel comfortable.

  • Pay attention to inconsistencies between what a person says online and what they tell you during calls.

Don't

  • Do not share your primary personal number immediately with someone you have just met online.

  • Do not provide sensitive information such as passwords, banking details, identification numbers, or financial information.

  • Never allow someone to pressure you into sharing personal information.


5. Meet Only When You Are Ready

There is no obligation to meet anyone you have met through Soulmate.lk.

Take as much time as you need to decide whether you are comfortable taking an online connection into the real world.

Do

  • Move at your own pace.

  • Discuss the relationship with your family or trusted friends before arranging a meeting.

  • Remember that you can change your mind at any time.

  • Trust your instincts if something does not feel right.

If you are uncomfortable, you do not have to meet.


6. Always Meet in a Safe, Public Place

If you decide to meet someone for the first time, make your safety the priority.

Do

  • Meet during the daytime or at a busy time in a public place, such as a reputable restaurant or café.

  • Tell a family member or trusted friend where you are going, who you are meeting, and when you expect to return.

  • Arrange your own transportation to and from the meeting.

  • Consider taking a trusted friend or family member with you for the first meeting.

  • Keep your mobile phone with you and ensure it is charged.

  • If appropriate, involve both families in the meeting process.

Don't

  • Do not allow someone you have only recently met online to pick you up from or drop you at your home.

  • Do not meet for the first time in a private, isolated, or unfamiliar location.

  • Do not share your home address unnecessarily.

  • Do not allow yourself to be pressured into changing the agreed meeting arrangements.

Your safety is more important than anyone's expectations.


7. Watch for Warning Signs

Pay close attention to how a person behaves, not just what they say.

Be cautious if someone:

  • Provides inconsistent information about their age, education, employment, profession, marital status, family, location, or background.

  • Avoids answering straightforward questions.

  • Gives information that repeatedly changes over time.

  • Appears significantly different from their profile or previous communications.

  • Refuses to introduce you to family members or people who can reasonably confirm their background.

  • Becomes angry, aggressive, controlling, or disrespectful when you ask questions.

  • Pressures you to make decisions quickly.

  • Attempts to isolate you from your family or friends.

  • Repeatedly asks you to keep the relationship secret.

  • Pushes you to share private photographs, documents, passwords, or other sensitive information.

Do

  • Ask reasonable questions and take time to understand the person.

  • Discuss important matters openly with your family or trusted friends.

  • Take inconsistencies seriously and seek clarification.

  • End communication if you feel threatened, manipulated, or uncomfortable.

  • Report suspicious or inappropriate behavior to Soulmate.lk.

Do not ignore your instincts simply because you cannot immediately explain why something feels wrong.


8. Never Send Money

One of the most important safety rules is simple:

Never send money to someone you meet through an online matchmaking platform.

Be especially cautious if someone asks you for money because of:

  • A medical or family emergency

  • Travel expenses

  • Visa or immigration requirements

  • Business opportunities or investments

  • Loans or financial difficulties

  • Customs, legal, or government fees

  • Tickets or accommodation

  • Gifts, transfers, or other urgent requests

Scammers may build emotional trust before making a financial request.

Do

  • Treat unexpected requests for money as a serious warning sign.

  • Never share your bank account details, card information, passwords, PINs, or online banking credentials.

  • Stop communication if someone repeatedly pressures you for money.

  • Report suspected scams or suspicious behavior to Soulmate.lk and, where appropriate, the relevant authorities.

Don't

  • Do not send money simply because someone claims to love or trust you.

  • Do not allow emotional pressure, promises of marriage, or claims of an emergency to influence your financial decisions.

  • Do not share financial information with someone you have met online.

A genuine relationship should never depend on sending money.


9. Involve Your Family and Trusted People

Finding a life partner is an important decision. You do not have to make it alone.

We encourage members to involve their parents, family members, or trusted friends as the relationship develops.

A second perspective can help you identify inconsistencies, recognize warning signs, and make more informed decisions.

Take important relationship decisions together with people you trust.


10. Report Suspicious or Inappropriate Behavior

If you encounter a profile or member who appears to be:

  • Providing false or misleading information

  • Requesting money

  • Harassing or threatening you

  • Asking for inappropriate content

  • Attempting to obtain sensitive information

  • Engaging in fraudulent or suspicious activity

  • Violating Soulmate.lk's terms or community standards

Please report the matter to us as soon as possible.

Where necessary, you should also contact the appropriate law-enforcement or other relevant authorities.


Your Safety Comes First

Soulmate.lk is committed to providing a respectful and secure environment for people seeking meaningful relationships.

At the same time, you are the best person to protect your own privacy and personal safety.

Take your time. Ask questions. Involve your family or trusted friends. Protect your personal information. Never send money to someone you have met online.

Most importantly, trust your instincts. If something does not feel right, you are always free to step back, stop communicating, or report the situation.

Connect carefully. Communicate openly. Protect your privacy. Choose when you are ready.

Soulmate.lk — Assisting you in finding your ideal partner.